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Shipping & Returns

Returns Policy

You may return items within 30 days of delivery for a full refund.  We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.  An RA# is required to be written on all returns.

Our Money Back Guarantee, you must log into your account and request an RMA within 15 days from receiving the product. All product is required to be returned for a refund.  Freight is not included with the Money Back Guarantee, only product returned.

Shipping

Shipping is at a flat ground rate of $5 per Transaction/Order processed. Most orders are shipped and processed the same day as the transaction.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Please also note that expedited shipping rates are available; please contact CustomerService@Nicmaxxonline.com for rates and carrier options.

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